Return Policy

Home Return Policy

🕐 Return Window

You have 30 days from the date of delivery to request a return. If 30 days have passed since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

✅ Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it

  • Be in the original packaging

  • Have proof of purchase (order number or receipt)

Items that are damaged due to misuse, or not in original condition, are not eligible for return.

🚫 Non-Returnable Items

Some items are final sale and cannot be returned:

  • Gift cards

  • Digital products

  • Downloadable software or content

  • Personalized or custom-made items

  • Items marked as “final sale” or “non-returnable”

🔁 Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange it for the same product, please contact us at:
📧 support@egghead.world

💸 Refunds

Once your return is received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • If rejected, we will notify you with the reason.

Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to our error.

📦 Return Shipping

To initiate a return, please email us at support@egghead.world with your order number and reason for return. We’ll provide instructions on where to send your return.

Do not send your purchase back to the manufacturer or to any address not provided by us.